Refund Policy - PURESMOOTH

Refund Policy

Last Updated: December 30, 2025

Thank you for choosing PURESMOOTH PRIVATE LIMITED. We strive to deliver high-quality clothing products that meet your expectations. However, if you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

Items are eligible for return if requested within seven (7-10) days from the date of delivery. To qualify for a return or exchange, the product must:

Be unused, unaltered, and in original condition
Have undamaged original packaging
Include all tags, labels, accessories, and manuals

Items that show signs of wear, usage, washing, alteration, or damage will not be accepted.

Initiating a Return

To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number.

Email: puresmooth2025@gmail.com

Once your RMA is approved, securely pack the product in its original condition and include proof of purchase (receipt or invoice). Send the package to the address below:

Return Address:

PURESMOOTH PRIVATE LIMITED

1st Floor, House Number: 250-B, Plot Number: 222

Dhaka Village, New Delhi – Delhi 110009

Email: puresmooth2025@gmail.com

Phone: +91 9145982509

Important: Returns sent without an RMA number may not be processed.

Important Information

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
We strongly recommend using a trackable and insured shipping service.
PURESMOOTH PRIVATE LIMITED is not responsible for lost or damaged return shipments.

Refund Process

Once your return is received, it will be inspected to confirm eligibility.
Refunds, store credits, or exchanges are processed within seven (7) business days of receiving the returned item.
Refunds may take 1–2 billing cycles to appear on your credit or debit card, depending on your bank or card issuer.
You will receive an email notification once your refund, store credit, or exchange has been completed.