Terms & Conditions

Last updated: January 6, 2025

1. Introduction

Welcome to PURESMOOTH PRIVATE LIMITED ("Company", "we", "our", "us").

By visiting our website https://puresmooth.in/ ("Site") or purchasing any product from us, you ("you", "customer", "user") agree to be bound by these Terms & Conditions.

Please read these terms carefully before accessing or using our website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding contract under Indian law.

3. General

PURESMOOTH PRIVATE LIMITED ("we", "us", "our") operates an online clothing store.

By placing an order, you offer to purchase a product subject to these Terms.

All orders are subject to:

• Availability
• Confirmation of payment

4. Use of the Website

You agree not to:

• Use the Site for unlawful or fraudulent activity
• Violate any applicable Indian laws
• Upload or transmit harmful code, malware, or viruses
• Attempt unauthorized access to our systems
• Interfere with website functionality

Any violation may result in termination of your access.

5. Product Information & Availability

We strive to provide accurate details including colors, descriptions, and pricing. However:

• Actual colors may vary due to screen differences
• Products are subject to availability
• We may modify or discontinue items without notice

6. Pricing, Payments & Billing

6.1 Pricing

Prices listed are in INR and include applicable taxes unless stated otherwise.

6.2 Payment Methods

We accept:

• Credit/Debit Cards
• UPI
• Net Banking
• Mobile Wallets
• Other payment methods supported by our payment gateway

All payments are processed securely by PCI-DSS compliant payment gateways.

We do NOT store your card or banking details on our servers.

6.3 Order Verification

Your order may require additional verification if:

• Payment authorization fails
• Shipping address cannot be verified
• Fraudulent activity is suspected

We reserve the right to cancel or refuse any order.

7. Order Acceptance & Cancellation

7.1 Order Confirmation

You will receive an order confirmation email after placing an order.

This does not guarantee acceptance.

We may cancel orders due to:

• Stock unavailability
• Payment failure
• Pricing or technical errors
• Suspected fraudulent activity

7.2 Customer Cancellation

Orders may be cancelled only before dispatch.

Once shipped, cancellation is not possible.

8. Shipping & Delivery

Shipping timelines, logistics partners, delays, and tracking conditions are governed by our Shipping & Delivery Policy.

By placing an order, you agree to the terms in that policy.

9. Returns, Refunds & Exchanges

Our Returns & Exchanges Policy governs:

• Eligibility
• Refund & exchange procedures
• Processing timelines
• Non-returnable items
• Return shipping charges

Refunds (if applicable) will be issued only to the original payment method.

You agree to review the full policy before purchasing.

10. Intellectual Property

All website content—including logos, text, designs, images, graphics, videos, and trademarks—is the property of PURESMOOTH PRIVATE LIMITED.

You may not:

• Copy
• Reproduce
• Publish
• Distribute
• Exploit

any content without our written permission.

11. Limitation of Liability

To the fullest extent permitted under Indian law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business
• Product color variations or description errors
• Delays caused by courier/logistics partners
• Unauthorized access to your data despite reasonable protection
• Website downtime or technical issues

12. Third-Party Services

Our website may link to third-party platforms, including payment gateways and logistics sites.

We are not responsible for:

• Their content
• Their privacy practices
• Their performance or failures

Using third-party services is at your own risk.

13. User Accounts

When creating an account:

• You must provide accurate information
• You are responsible for protecting your login details
• Any activity under your account is your responsibility

We may suspend or terminate accounts for violations without prior notice.

14. Data Protection & Privacy

Your use of the Site is governed by our Privacy Policy, which explains how your data is collected, processed, and protected.

We follow reasonable security measures, but no system is fully secure.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

All disputes will fall under the exclusive jurisdiction of the courts in Delhi, India.

16. Modification of Terms

We may update or modify these Terms at any time.

Changes become effective immediately once posted on the website.

Continued use of the Site signifies acceptance of the updated Terms.

17. Contact Information

For any queries regarding these Terms, contact: